Given the perishable nature of Grandpa Scalzo’s Famous products, we employ the highest standards to ensure your product arrives in wholesome condition. By utilizing a reusable insulated bag, and packed in ice, Grandpa Scalzo’s Famous guarantees your product will arrive in wholesome condition. Unfortunately, we cannot accept returns because of the perishable nature of our product. However, if you are ever unsatisfied, please notify us and we will replace your order or issue you a gift card, provided you inform us within 24 hours after receipt of your order. If you are not pleased with your purchase or feel we have failed to live up to our guarantee, you may contact us at [email protected]. We will be happy to assist you. Grandpa Scalzo’s Famous reserves the right to investigate all claims that we believe may be fraudulent or unfounded. Under no circumstance, will a refund or product replacement represent an admission of any kind by Grandpa Scalzo’s Famous.